Customer Service Representative – Limassol

On behalf of our client, we are looking for a Customer Service team member to join it’s growing team in Limassol.

The main responsibilities of the customer service team are:

• Receive support requests from customers via the ticketing system, email, or phone.
• Resolve customer support requests remotely or on-site in a timely manner with the assistance of the rest of the technical team, if required.
• Escalate issues, if unable to resolve issue quickly.
• Delivery, Installation, Setup, and Configuration of hardware.
• Installation, Setup and Configuration of software.
• Technical Documentation.
• Make sure the ticketing system is up to date.
• Make sure customers are satisfied with our responses and resolution to their requests.
• Miscellaneous ad-hoc tasks in your field.

Required knowledge:

• Very good knowledge of Microsoft Windows Operating Systems.
• Very good knowledge of Microsoft Office Suite.
• Very good knowledge of computer hardware.
• Basic knowledge of Windows Server and Active Directory Domain Controller.
• Basic knowledge of Linux
• Basic Knowledge of Office365 (Exchange Online, SharePoint Online, and Teams).
• Basic knowledge of Azure Active Directory and Azure AD Connect.
• Basic knowledge in networking.
• Basic knowledge of Azure
• Fluent in the Greek and English language (Speaking, Reading, and Writing).

Ideal Candidate Characteristics:

• Polite
• Diligent
• Customer focused
• Good communication skills
• Team player
• Eager to learn

Work Experience:

• 1 year minimum in a similar position

Remuneration and Other Details:

• Yearly bonus based on individual and company performance
• Working Hours: 08:30 – 13:00 and 14:00 to 17:30.
• Public Holidays: Official Cyprus Public Holidays
• Annual Leave: 21 days
• Sick Leave: 21 days