Posted time March 7, 2023 Location Limassol Job type Fulltime, Hybrid

On behalf of our client, we are looking for a Customer Support Agent “Tier 2” to join its team on a hybrid work model, in Limassol.

Key attributes:

  • Self-sufficient and happy working alone and with other teams
  • Self-motivated.
  • Confident with communicating with Customers (both written and verbal)
  • Presentable and personable
  • Good organisational skills
  • Reliable and conscientious


Minimum Qualifications Requirements:

  • English (written and verbal)
  • Degree in Computer Science/Information Technology
  • 3 years’ experience with Windows Server, Active Directory and Group Policies
  • 3 years’ experience with Firewall configurations
  • 3 years’ experience with managed switch configurations
  • Experience in Linux would be an advantage
  • Experience in satellite communication services would be an advantage


Job Function

  • Assist in the troubleshooting of vessel IT infrastructure, including Servers, storage, Firewalls and Switches.
  • Assist in the troubleshooting of vessel satellite communication equipment and services.
  • Assist in the troubleshooting of products and services.
  • Receiving escalated customer issues from “Tier 1” customer support agents
  • Be able to manage helpdesk tickets in order of priority
  • Manage escalations of tickets to “Tier 3” support as appropriate
  • Maintain documentation of networks, systems and solutions
  • To cover colleagues during periods of absence and ensure smooth flow of operations
  • Be able to work on either day shift or evening shifts (Monday to Friday)
  • To respond to customer and suppliers’ general inquiries as necessary and coordinate with the Customer Support Manager.
  • To facilitate the Quality Manager for the most efficient implementation of the ISO 9001:2015 system and the Health & Safety procedures of the Company.

If you are interested, please send us your CV :