March 7, 2023 
Limassol 
Fulltime, Hybrid On behalf of our client, we are looking for a Customer Support Agent “Tier 2” to join its team on a hybrid work model, in Limassol.
Key attributes:
- Self-sufficient and happy working alone and with other teams
- Self-motivated.
- Confident with communicating with Customers (both written and verbal)
- Presentable and personable
- Good organisational skills
- Reliable and conscientious
Minimum Qualifications Requirements:
- English (written and verbal)
- Degree in Computer Science/Information Technology
- 3 years’ experience with Windows Server, Active Directory and Group Policies
- 3 years’ experience with Firewall configurations
- 3 years’ experience with managed switch configurations
- Experience in Linux would be an advantage
- Experience in satellite communication services would be an advantage
Job Function
- Assist in the troubleshooting of vessel IT infrastructure, including Servers, storage, Firewalls and Switches.
- Assist in the troubleshooting of vessel satellite communication equipment and services.
- Assist in the troubleshooting of products and services.
- Receiving escalated customer issues from “Tier 1” customer support agents
- Be able to manage helpdesk tickets in order of priority
- Manage escalations of tickets to “Tier 3” support as appropriate
- Maintain documentation of networks, systems and solutions
- To cover colleagues during periods of absence and ensure smooth flow of operations
- Be able to work on either day shift or evening shifts (Monday to Friday)
- To respond to customer and suppliers’ general inquiries as necessary and coordinate with the Customer Support Manager.
- To facilitate the Quality Manager for the most efficient implementation of the ISO 9001:2015 system and the Health & Safety procedures of the Company.
If you are interested, please send us your CV : jobs@foxinstinct.eu
