Japanese Support Representative

On behalf of a client, we are looking for a Japanese Support Representative to join our team.

Job Responsibilities:

• Provide customer service in professional manner to our Japanese clients
• Develop friendly and constructive relationships with clients to increase the customer satisfaction
• Identify the issues and take swift, necessary actions to solve them
• Handle multiple tasks simultaneously
• In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements:

• Previous experience in a similar position will be considered as an advantage
• High fluency in Japanese and English with excellent written and verbal communication skills
• Good communication and monitoring skills
• Strong sense of professionalism, organisational and analytical skills
• Self-learner and highly motivated individual
• Willingness to do morning, afternoon and night shifts on a weekly basis